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Our Strategy

Our strategy has been refreshed to reflect our changing environment and the challenges we now face: staffing shortages, some poor colleague experiences, financial challenges, changes in the way we work and the growing demand for our services.

This refreshed strategy sets out our approach to continue to improve and address these issues together and work towards our vision to constantly provide the highest possible standards of compassionate care and the very best patient and staff experience. We will listen to and involve user’s colleagues and partners.

Our values are central to our strategy. They have been designed by our colleagues, members, governors and volunteers and we are extremely proud of them.

PATIENTS - Our patients will be treated with compassion, dignity and respect; patient experience is our most important measure of achievement.

PEOPLE - Our colleagues (employees and volunteers) are the ones who make the difference; colleagues understand and share our values and this is reflected in everything they do.

PROGRESS - Our progress will be improved through innovation, education, research and technology to meet the challenges of the future.

PARTNERSHIP - Our partnerships make us stronger; by investing in them, we will deliver the best possible care to our communities.

PERFORMANCE - Our performance drives our organisation. Providing consistently safe, high quality patient-centred care is how we define ourselves and our success.

Moving forward, working with our colleagues and partners, we are developing individual strategies around each of the 5Ps.

The strategy can also be downloaded in a range of other languages for free from this page, along with an audio, large print and easy read version.  However if you do require copy of the Strategy in another format such as Braille or another language please let us know and we would be happy to arrange it for you. You can email your request to:

We know how confusing it can be sometimes for everyone connected with our hospitals to understand the wide variety of strategies and plans and how they all fit together so every year, we outline what our key priorities are for the coming year. The NHS is certainly changing very fast!

There is obviously lots of things going on but these are the things that we are committed to putting a real focus on. Rather than these priorities be in a corporate report somewhere for no-one to see, we thought it was important that we share them with our staff, patients and the general public. That is why we produce a graphic version of our priorities – we like to call it our ‘plan on a page’. This plan on a page is displayed on big boards throughout our hospitals, put on our website and shared via social media.

Our plan on a page for 2019/20 is now up on the walls across our three main hospitals and we are in the process of sharing it with our community colleagues. As with previous plans, this one is split into our five pillars – strategy, quality and safety, performance, partnership and engagement, and highlights the areas under each of the pillars that we are focusing on this coming year.

You can view the full plan below or download it from here.